CallInform
Privacy Policy
Effective date:
Who we are
CallInform is an AI receptionist service operated by Appspun Software, LLC (“we,” “us,” or “our”). This policy explains how we handle information when you visit our website, use CallInform, or call a business using our service.
Information we collect
- Account information: your name, email address, and mobile number.
- Business information: your business name, trade, hours, transfer number, and service area.
- Call data: recordings, transcripts, summaries, and caller information such as names, phone numbers, addresses, and job details. We process this information to answer calls and deliver alerts.
- Payment information: Stripe handles payment information. We do not store full card numbers.
- SMS opt-in and consent records: the phone number, consent choice, time, and consent text.
- Usage and technical data: device and browser information, log data, and cookies or local storage needed to keep you signed in.
How we use information
We use information to provide and operate CallInform, answer calls, send call alerts and account emails, process billing, provide support, prevent fraud, protect security, improve the service, and meet legal obligations.
SMS / text messages
If you opt in at signup, we use your mobile number to send CallInform Call Alerts about calls to your business. Message frequency varies with call volume. Msg & data rates may apply. Reply HELP for help or STOP to opt out. We keep consent records to document your choice. See the SMS terms.
Mobile numbers and SMS opt-in/consent data are never sold or shared with third parties or affiliates for marketing purposes, except with service providers that help us deliver the service (for example, our SMS provider).
Data retention
We keep information while your account is active and as needed to provide the service. Call recordings and transcripts are retained while your account is active and deleted or de-identified within a reasonable period after account closure, unless law requires otherwise.
We may retain billing, consent, security, or other records as needed to meet legal obligations or resolve disputes. You can contact us to ask us to delete your information.
Security
We use safeguards such as encryption in transit and access controls to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your choices
Contact us to request access to, correction of, or deletion of your information. We may need to verify your identity before fulfilling a request.
Reply STOP to opt out of text alerts. You can contact us about email preferences or use an unsubscribe link where provided. Essential account, billing, and security emails may still be necessary to operate your account.
Callers to our customers
When you call a business using CallInform, we process your information on behalf of that business to answer your call and pass along your details. You can contact that business or us about your information. Ava discloses that she is a virtual assistant and that calls may be recorded.
Children
CallInform is not directed to children under 13 and is not intended for children. If you believe a child has provided personal information, contact us so we can address it.
Changes
We may update this policy as the service changes. We will post the updated policy here and revise the effective date. If a change materially affects how we handle your information, we will provide notice as required by law.
Contact
For privacy questions or requests, contact:
Appspun Software, LLC
208 W 1st Street
London, KY 40741
Email: jameshacker@appspun.com
Phone: 859-800-3080