Terms of Service

Agreement

These Terms of Service are an agreement between you and Appspun Software, LLC (“we,” “us,” or “our”) for your use of CallInform. By creating an account or using the service, you agree to these terms. If you use CallInform for a business, you represent that you have authority to bind that business.

The service

CallInform provides an AI receptionist, Ava, for home-service businesses. Features include answering forwarded calls, collecting caller details, detecting emergencies and attempting live transfers, call alerts, a callback queue, daily summaries, recordings, and transcripts. Features depend on your settings and the availability of supporting services.

Accounts

You must be at least 18 and provide accurate account and business information. Keep your sign-in credentials secure. You are responsible for activity under your account and must tell us promptly if you suspect unauthorized access.

Subscription, billing and cancellation

CallInform costs $97/month, billed by Stripe. Your subscription renews monthly until canceled. You authorize recurring charges to your payment method for the subscription and any applicable taxes.

You may cancel anytime by contacting us or using any available account cancellation controls. Cancellation takes effect at the end of your current billing period. There are no refunds for partial months except where required by law. Failed payments may result in suspension. We will give advance notice of subscription price changes before they apply to a renewal.

Usage and fair use

Your $97 monthly plan includes up to 300 minutes of calls answered by Ava each billing month, which is about 100 typical calls. We count the time Ava is on the line. Calls under 15 seconds, calls we identify as spam, and time after a call is transferred to you don’t count. Unused minutes don’t roll over. If you go over, Ava keeps answering every call. If you regularly go over the included minutes, we’ll contact you about a plan that fits your volume before making any change to your bill. Each call is limited to 15 minutes. We may suspend service for use other than your business’s own inbound calls, such as reselling, automated or test-traffic calling, or abuse. We’ll email you at least 30 days before we change included minutes or rates.

Your responsibilities

Use CallInform lawfully and keep your business hours, transfer number, service area, and other information accurate. You are responsible for informing your callers about recording and obtaining consent where required by applicable law. Ava discloses that she is a virtual assistant and that calls may be recorded; that disclosure does not replace any additional obligations you may have.

Review call information, respond to callers, and ensure your forwarding and transfer settings are correct. You are responsible for the services your business provides.

Acceptable use

Do not use CallInform for unlawful, fraudulent, deceptive, abusive, or harassing activity; unsolicited messaging; or infringement of others’ rights. Do not attempt unauthorized access, interfere with service security or operation, distribute malicious code, or use the service to collect information you are not entitled to process.

AI limitations

Ava may make mistakes, misunderstand callers, miss an emergency, or provide incomplete or inaccurate information. Review important details and follow up with callers. Call answering, alerts, and live transfers may be delayed, interrupted, or unsuccessful.

CallInform is not an emergency service and is not a substitute for 911. Anyone facing an immediate threat to life or safety should call 911 directly.

CallInform Call Alerts (SMS)

Program name: CallInform Call Alerts.

Texts are call alerts about calls to your business, such as the caller’s name, callback number, address, issue, and a link to the call.

You opt in by checking the SMS consent box at signup. Message frequency varies with call volume.

Msg & data rates may apply.

Reply HELP for help. Reply STOP to opt out. You will get one confirmation text and no further alerts. You can opt back in by replying START or contacting us.

Support: jameshacker@appspun.com or 859-800-3080.

Carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchase.

See our Privacy Policy for information about how we handle your mobile number, consent records, and other information.

Intellectual property

We and our licensors own CallInform’s software, design, branding, and related materials. We grant you a limited, nonexclusive right to use the service during your subscription under these terms. You retain rights to information and content you provide and authorize us to process it as needed to deliver the service.

Third-party services

CallInform relies on third-party hosting, communications, AI processing, email delivery, and payment services. Their availability and performance can affect CallInform. Your use of separately contracted third-party services remains subject to their terms.

Disclaimers

To the extent permitted by law, CallInform is provided “as is” and “as available,” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement. We do not guarantee uninterrupted or error-free service, accurate AI results, successful call transfers, or any particular business outcome.

Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, data, or business opportunities arising from the service. Our total liability for claims relating to the service will not exceed the fees you paid us during the 12 months before the event giving rise to the claim. These limits do not exclude liability that cannot lawfully be limited or excluded.

Indemnification

To the extent permitted by law, you agree to indemnify and hold Appspun Software, LLC harmless from third-party claims, damages, and reasonable costs arising from your unlawful use of the service, violation of these terms, or infringement of another person’s rights. We will notify you of a claim and reasonably cooperate in its defense.

Termination

You may stop using the service and cancel your subscription at any time. We may suspend or terminate access for a material violation of these terms, nonpayment, unlawful activity, or a security risk. Where reasonable, we will provide notice and an opportunity to resolve the issue. If we discontinue the service for reasons unrelated to your breach, we will refund prepaid fees for the unused period.

After termination, your right to use the service ends. Information is handled under our data retention policy. Provisions that by their nature should survive termination will continue to apply.

Governing law

These terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules, except where applicable law requires otherwise.

Changes

We may update these terms and will post changes here with a revised effective date. We will give advance notice of material changes through the service or by email. If you disagree with updated terms, you may cancel before they take effect. Your continued use after they take effect constitutes acceptance, to the extent permitted by law.

Contact

For questions, billing, cancellation, or support, contact:

Appspun Software, LLC
208 W 1st Street
London, KY 40741

Email: jameshacker@appspun.com
Phone: 859-800-3080